Wednesday, March 2, 2011

What a Crock! 10 Lies People Believe About Auto Insurance

Good info for any car owner. Brought to you by Car Repair Salinas

Found on foxbusiness.com

 

When searching for cheap car insurance, it pays to know the facts. Don’t rely on your neighbor or co-worker for insurance information. Here are the truths every driver should know.

1. "No-fault insurance means it's not my fault!"

No-fault car insurance varies by state, but usually requires your car insurance company to pay medical expenses and lost wages for injuries due to a car accident, regardless of who is at fault.

"After an accident, no-fault insurance lets all parties get payment for their immediate medical needs while their insurance companies are deciding amongst themselves which company is going to pay for the accident," says Michael Petrarca, an assistant vice president at Amica Mutual Insurance Co. in Lincoln, R.I.

If you caused the wreck, it doesn't mean you're off the hook. The insurance companies will decide who's to blame, and that party would be responsible for repairs and other damages, he says.

2. "The color of my car affects my insurance rate."

Auto insurance companies set rates based on the safety features of a vehicle and how much it costs to repair or replace the vehicle (among other factors about the driver). But the color of the car doesn't factor into the premium, says Petrarca.

"Some makes and models generate more claims than others, and they're rated accordingly, but the color of a vehicle means nothing," he says.

3. "My friend borrowed my car, so he's responsible for damages."

If you give someone permission to drive your car and that person crashes, it will be your insurance – not your friend's policy – that covers the damages, says Rebecca Doran, a senior corporate underwriter with Amica.

"For a personal auto policy, the insurance is generally going to follow the car, and not the driver. So if I lend a vehicle to my brother, and he gets in an accident, it would go through my insurance company," she says.

However, if your auto insurance coverage is maxed out, your friend's policy can be tapped for the remainder of damages, Doran says.

4. "My auto insurance company can cancel my policy at any time."

State regulations prohibit insurance companies from dropping you in the middle of your policy term unless the insurer has adequate grounds to do so, says Petrarca. Such grounds may include non-payment or fraud.

However, if you're paying your premiums on time and have a valid driver's license, you have little to worry about, he says.

"While there are reasons companies can cancel insurance policies, they can't necessarily do it at any time," he says.

5. "A more expensive car costs more to insure."

Car insurance companies look at the “loss history” of your vehicle – meaning how many claims they’ve paid on that model—along with how much it might cost to repair or replace your car, not its sales price, when determining how much to charge you for collision and comprehensive coverage.

In fact, some mid-priced vehicles may have higher insurance premiums if they have a high loss history and cost more to repair than expensive ones.

"A $30,000 sports car could have costlier claims than a $50,000 SUV, so the sports car could cost more to insure," says Sal Orso, an assistant vice president of casualty underwriting for Chartis Insurance's private client group in New York.

6. "I got a ticket, so my car insurance rates will skyrocket."

A ticket doesn't automatically mean an increase in rates, Doran says. In fact, if the ticket was minor and you have an otherwise clean record, your premium may not increase, she says.

"It depends on the situation, and how many infractions you've had in the recent past. Ask your insurance company if you're unsure," says Doran.

7. "I don't need comprehensive insurance for theft, because thieves don't steal old cars."

In reality, many criminals are attracted to older, trustworthy, popular vehicles, such as a Honda Accord or Toyota Camry, says Doran. Because of the popularity of these cars, there's a large demand for their parts. When thieves steal the cars, they can strip the parts and sell them, she says.

"On the other hand, if you steal a $70,000 Mercedes, there wouldn't be as much of a demand for the parts," Doran says.

8. "The laptop in my car is covered by my auto insurance policy."

Personal property, such as a laptop or cell phone, isn't covered under an auto insurance policy, says Petrarca. Those items might be covered by home insurance, but a claim would be subject to your deductible.

9. "I recently paid my insurance premium, so I won't need a new policy for my new car."

Whenever you buy a new car, your insurance company will have to issue a new policy, regardless of when you paid for the previous policy, says Dick Luedke, a spokesperson for State Farm Insurance in Bloomington, Ill.

10. "My personal auto insurance covers both my personal and business use of my car."

If you're hauling supplies or otherwise performing business duties in your vehicle, you have to insure your auto for business use, says Luedke.

The original article can be found at Insurance.com:
"What a crock! 10 lies people believe about auto insurance"

Tuesday, March 1, 2011

Prisoners' legal guide for Va. inmates

Found on voices.washingtonpost,com/crime-scene/ and brought to you by Lawyer Salinas

Maybe something we should put in ALL prisons?

 

By The Daily Progress

A legal guide to challenging prison mistreatment is being made available to Virginia prisoners.

A lawsuit settlement agreement in federal court in Charlottesville calls for five copies of the previously banned "Jailhouse Lawyer's Handbook" to be placed in each prison's library.

Inmates also will be able to buy subscriptions or receive gift subscriptions from the handbook's publisher -- the National Lawyers Guild and Center for Constitutional Rights.

The Charlottesville Daily Progress reports that the agreement signed Friday settles the publishing company's lawsuit against the Department of Corrections.

A lawyer for the publisher said he was pleased with the settlement.

The attorney general's office declined to comment.

2011
03
01
07
38

By The Daily Progress  | March 1, 2011; 7:38 AM ET
Categories:  Prison Beat, Virginia

9 Ways to Save on Car Maintenance

Found on nasdaq.com and brought to you by Car Repair Salinas

Some new and so not new ways of saving on car costs.

Posted 2/28/2011 9:00 AM by David Muhlbaum, Contributing Editor from Kiplinger in Personal Finance, Insurance

 

Even as cars evolve to need less-frequent care, maintenance and replacement costs can take a big bite out of your wallet. Don't worry, we're not going to try to teach you how to rebuild an engine or even dirty your hands -- just how to make smart decisions that will keep you rolling for less.

Give regular fuel a try.

Even if your car says premium fuel recommended -- or even required -- few really need it. Most late-model cars can adjust to regular fuel because engines are now equipped with knock sensors, which adjust the engine's timing automatically when they detect uncontrolled burning -- the tell-tale 'pinging' -- and forestall any engine damage. You may experience a slight decrease in power and fuel economy, but even the mileage loss won't come anywhere near the difference between regular and premium.

A key exception: If your car is turbo- or supercharged and specifies super, follow the manual. And for pete's sake, you're doing neither your car nor your wallet any favors by putting higher-grade gas in a car that calls for regular.

Don't change the oil more than you need to.

Sure, Uncle Marvin changed his oil every 3,000 miles and his Studebaker ran forever. But oils have evolved, and so have engines. Even Jiffy Lube's not running the "every 3,000 miles" pitch anymore. Stick to the manual's recommendations and refuse all entreaties from service managers and ad campaigns, especially ones for oil additives.

Note that your manual may tell you to follow your car's electronic oil-use sensors rather than go by a specific mileage. Don't get me wrong. Oil is your engine's lifeblood and it's critical to change it. But doing so more often than your vehicle's manufacturer recommends simply doesn't pay off.

Find a local mechanic you trust and show him your business.

Too many car owners flit from shop to shop, forking over fortunes on major repairs. Here's a better strategy: Identify a gas station owner or repair shop manager in your neighborhood you like, make sure he knows you are creating business for him, get to know him on a first-name basis and be friendly. It's amazing how a bond of trust like this can save you money. I work with someone whose trusty local gas station owner came to his house to jump-start his battery in an emergency, and charged him nothing.

Have you considered a warehouse store for your tires?

No, they won't make you buy a dozen at a time. Costco, Sam's Club and BJ's Wholesale Club all offer tires and will mount them for you, too. You'll be able to tap into your club's satisfaction guarantees on top of the warranties the tire makers offer, and note that the installation costs include services you'd often pay extra for elsewhere such as lifetime balancing, rotation and flat repair. It pays to do some looking ahead on your club's Web site to check availability -- the clubs don't always keep inventory outside some relatively common sizes -- but they can order you just about anything.

Know thy hybrid.

You go out to start up your hybrid and nothing happens. Don't fret. In addition to whatever exotic chemical composite hybrids have to run the drive system, they have a conventional 12-volt lead acid battery that powers the headlights, radio and dome lights that kids are so good at leaving on overnight. So see if it's just a jump start you need before you call for more serious help.

Prius owners -- there IS a 12 volt battery in there - you just can't see it. Consult your owner's manual for how to jump start.

Keep the right parts dry.

I see this all the time in my neighborhood: Drivers come home and park the car in front of the garage door. Then when rain threatens, they run out to pull it inside lest their car get rained on. Or, when it gets dark, they pull the car in for the night.

Ouch! Here's what's wrong with that: Starting a cold engine is when the bulk of its wear occurs. That's in part because all the oil is sitting at the bottom, rather than distributed around the parts that move. But also, when your engine runs and doesn't get warm, the byproducts of combustion, including water, collect in the oil and can over time turn it into a noxious sludge that attacks the motor from the inside. On a longer trip, your car's engine gets hot and the water is boiled out of the oil and the engine -- no worries there. So: avoid short trips when you can -- especially the short and pointless ones.

You bought a car. You didn't marry the dealer.

Independent shops are fighting back against dealer marketing efforts that play on consumer fears of voiding a warranty. If you have your maintenance done on time with quality parts -- and keep your paperwork -- federal law is on your side if push comes to shove over a warranty claim. Check out the Magnuson-Moss Warranty Act . If your dealer makes you happy by giving you a loaner car, fine. Enjoy it. But it's frequently the more expensive choice for basic servicing.

One reason often cited for taking a car to the dealership for maintenance work is that dealers -as representatives of car manufacturers - are more likely to see if there are any outstanding recalls on your car. But, you can do a lot of this research yourself, either by checking with your independent shop, or by looking up your car online in the government's safercar.org database.

Tire rotation? Don't spin your wheels.

Tire rotation is one of the least critical of maintenance issues. If you don't do it, your tires will wear out a bit more quickly, true. But here's a case where you can skimp. I wouldn't pay extra to have it done. If the car's already in the air for an inspection or other service, ask your friendly mechanic to put the wheels back on in different spots. Or, if you bought them at a warehouse store as we suggested, they'll take care of it.

Note also that more and more tires are directional -- which makes rotation less feasible because the tires can only go on either the left or right side of the car. What's a directional tire? Look for a v-shaped tread pattern .

No ignoring the oil light.

Let's play this one safe. You see something come on about oil? Pull over as soon as you safely can and turn off the engine.

Sure, it's possible that the light has something to do with oil level or an oil-change interval, but in case it's the oil-pressure light, you need to act in minutes, if not seconds, to keep your engine from destruction.

Now that you're safely stopped, open up your owner's manual and look up "oil" to see what you're dealing with. Maybe it's just an oil change warning and you can keep going to your destination. But if it is the oil pressure, you could have a serious problem and will likely need a tow.

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of The NASDAQ OMX Group, Inc.

Monday, February 28, 2011

Spending Smart: Change oil after prudent interval

Found on newsobserver.com and brought to you by Car Repair Salinas

- Chicago Tribune

n polite company you don't talk about sex, religion, politics - or oil changes. Frequency of oil changes brings out the car experts in all of us - and some fierce opinions.

Opinions come from a variety of sources: our dad, the quick-lube guy or maybe a magazine article. Problem is, they don't all agree. Not even close.

Some swear by the 11th commandment, "Thou shalt change thy oil every 3,000 miles." But nowadays, many say that's a waste of money. You need to change oil about every 7,500 miles.

"The vast majority of American commuters are changing their oil way too often and wasting a lot of money in the process," said Philip Reed, senior consumer advice editor for auto website Edmunds.com.

The good news with many late-model cars is you don't have to decide at all. Your car has a monitoring system to tell you when it needs an oil change.

Here are some questions and answers to help you change oil often enough to protect your car but not so often that you're wasting money, with help from Reed; Gary Pollak, program manager of technical projects at the Society of Automotive Engineers; and Pam Oakes, a technician certified by the National Institute for Automotive Service Excellence. She is also owner of Pam's Motor City Automotive in Fort Myers, Fla., and author of the self-published book "Car Care for the Clueless."

 

WHY CHANGE OIL? Besides the obvious job of lubricating metal parts of an engine, oil also acts as a coolant by reducing friction and dispersing heat. It's also a cleaner, trapping tiny particles. Oil becomes dirty and doesn't work as well over time. So you need to drain the old stuff.

Where does the 3,000-mile rule come from? This used to be the standard, and a good one. "It was true when our father told us that," Reed said. But things have changed. Both engine technology and oil formulations have improved, allowing you to travel longer between oil changes.

Still, repair and oil-change shops confuse the issue. They affix to your windshield what Reed calls "that horrible little sticker" as a reminder to change oil in three months or 3,000 miles. "People are really busy, and they rely on the sticker, but it's really a marketing tool," he said. "It sort of appears to be whispering in the corner of your brain. I just tell people to peel it off."

The shops are in the business of selling you more oil changes, and in some cases, they want to get you in the door to sell you other services, such as fluid flushings, or products, such as fancy filters, he said.

An Edmunds.com investigation into the truth about oil changes last year offered a blunt conclusion. "This wasteful cycle continues largely because the automotive service industry, while fully aware of the technological advances, continues to preach the 3,000-mile gospel as a way to keep the service bays busy."

Oakes, a dealer and auto technician, concedes this is true at some repair shops.

 

HOW OFTEN SHOULD I REALLY CHANGE OIL? The average car's oil change interval is 7,800 miles, Edmunds found. Consumer Reports says most people would be fine changing oil every 7,500 miles or six months. But averages don't necessarily apply to your car. The best rule is this: Check the maintenance section of your manufacturer owner's manual. Look up this information once, and you never have to worry about it again for that vehicle.

What about "severe" driving? This is the loophole through which many repair shops drive their overly cautious advice about 3,000-mile oil changes. While an owner's manual might recommend changing oil every 7,500 miles; it might also say if you drive in "severe" conditions, you should change oil every 3,000 miles. So, it can come down to the definition of severe. "There's a lot of disagreement over what severe means," Reed said.

Idling, for example, is considered a severe condition. But does that mean idling for 20 minutes waiting to pick up a child from school, or idling for four hours?

Reed's advice? "Severe means severe," he said. So that means off-roading in the desert, towing heavy loads or really abusing a vehicle - think taxicab or delivery van, he said.

 

 

SHOULD I TRUST THE DASHBOARD OIL-LIFE MONITOR? Yes. Newer vehicles have monitoring systems for oil. For 2010 vehicles, 14 of 35 carmakers had oil-life monitoring systems, Edmunds says. These systems have sensors that monitor your driving and certain vehicle conditions, such as temperature in the drivetrain. Based on that information, the system uses an algorithm to estimate how dirty the oil is and alerts you when an oil change is needed. Typically, the warning gives you plenty of time to get around to scheduling an oil change. Edmunds.com, using oil tested by an independent firm, found oil-change warning lights went on about 2,000 miles early.

What if I drive very few miles? That's why recommendations often come with an interval for time as well as miles. It's a good idea to change oil at least annually, even if you don't hit the mileage interval, because moisture can build in the crankcase, making oil less effective, Reed said.

 

 

IS IT A PROBLEM IF I CHANGE OIL TOO OFTEN? It won't harm your vehicle, but America's oil-change addiction has many consequences. First, you'll spend more time and endure more hassle changing oil more often. And you'll spend more money on oil changes and whatever else the repair shop can talk you into.

There's an environmental impact too. The California Department of Resources Recycling and Recovery even sponsored a public education campaign about it. "Following the 3,000-mile myth generates millions of gallons of waste oil every year that can pollute California's natural resources," it says on its website. It says only 59 percent of used motor oil is properly recycled. The rest, with its heavy metal and toxic chemicals, often ends up in waterways.

Bottom line? Save time, money and Mother Earth by knowing your proper oil-change interval and, most likely, changing oil less often.

ULTIMATE ARBITER?

Don't trust the so-called experts or even your owner's manual about how often you should change your motor oil.

You can pay to have a sample of your oil tested. Like sending a blood sample to a lab, the results will tell you a lot about the fluid, including how many more miles you could have used it.

An example of a testing company, the one Edmunds.com used, is Blackstone Laboratories, blackstone-labs.com, of Fort Wayne, Ind. Its test costs $25. Another is Indianapolis-based Polaris Laboratories, polarislabs1.com, which charges $26.99, according to a customer service representative.

ABOUT THE WRITER:

Gregory Karp, the author of "Living Rich by Spending Smart," writes for the Chicago Tribune. Readers may send him e-mail at gkarp@tribune.com.

Read more: http://www.newsobserver.com/2011/02/27/1017582/spending-smart-change-oil-after.html#ixzz1FGpENaEr

Spending Smart: Change oil after prudent interval

Found on newsobserver.com and brought to you by Car Repair Salinas

- Chicago Tribune

n polite company you don't talk about sex, religion, politics - or oil changes. Frequency of oil changes brings out the car experts in all of us - and some fierce opinions.

Opinions come from a variety of sources: our dad, the quick-lube guy or maybe a magazine article. Problem is, they don't all agree. Not even close.

Some swear by the 11th commandment, "Thou shalt change thy oil every 3,000 miles." But nowadays, many say that's a waste of money. You need to change oil about every 7,500 miles.

"The vast majority of American commuters are changing their oil way too often and wasting a lot of money in the process," said Philip Reed, senior consumer advice editor for auto website Edmunds.com.

The good news with many late-model cars is you don't have to decide at all. Your car has a monitoring system to tell you when it needs an oil change.

Here are some questions and answers to help you change oil often enough to protect your car but not so often that you're wasting money, with help from Reed; Gary Pollak, program manager of technical projects at the Society of Automotive Engineers; and Pam Oakes, a technician certified by the National Institute for Automotive Service Excellence. She is also owner of Pam's Motor City Automotive in Fort Myers, Fla., and author of the self-published book "Car Care for the Clueless."

 

WHY CHANGE OIL? Besides the obvious job of lubricating metal parts of an engine, oil also acts as a coolant by reducing friction and dispersing heat. It's also a cleaner, trapping tiny particles. Oil becomes dirty and doesn't work as well over time. So you need to drain the old stuff.

Where does the 3,000-mile rule come from? This used to be the standard, and a good one. "It was true when our father told us that," Reed said. But things have changed. Both engine technology and oil formulations have improved, allowing you to travel longer between oil changes.

Still, repair and oil-change shops confuse the issue. They affix to your windshield what Reed calls "that horrible little sticker" as a reminder to change oil in three months or 3,000 miles. "People are really busy, and they rely on the sticker, but it's really a marketing tool," he said. "It sort of appears to be whispering in the corner of your brain. I just tell people to peel it off."

The shops are in the business of selling you more oil changes, and in some cases, they want to get you in the door to sell you other services, such as fluid flushings, or products, such as fancy filters, he said.

An Edmunds.com investigation into the truth about oil changes last year offered a blunt conclusion. "This wasteful cycle continues largely because the automotive service industry, while fully aware of the technological advances, continues to preach the 3,000-mile gospel as a way to keep the service bays busy."

Oakes, a dealer and auto technician, concedes this is true at some repair shops.

 

HOW OFTEN SHOULD I REALLY CHANGE OIL? The average car's oil change interval is 7,800 miles, Edmunds found. Consumer Reports says most people would be fine changing oil every 7,500 miles or six months. But averages don't necessarily apply to your car. The best rule is this: Check the maintenance section of your manufacturer owner's manual. Look up this information once, and you never have to worry about it again for that vehicle.

What about "severe" driving? This is the loophole through which many repair shops drive their overly cautious advice about 3,000-mile oil changes. While an owner's manual might recommend changing oil every 7,500 miles; it might also say if you drive in "severe" conditions, you should change oil every 3,000 miles. So, it can come down to the definition of severe. "There's a lot of disagreement over what severe means," Reed said.

Idling, for example, is considered a severe condition. But does that mean idling for 20 minutes waiting to pick up a child from school, or idling for four hours?

Reed's advice? "Severe means severe," he said. So that means off-roading in the desert, towing heavy loads or really abusing a vehicle - think taxicab or delivery van, he said.

 

 

SHOULD I TRUST THE DASHBOARD OIL-LIFE MONITOR? Yes. Newer vehicles have monitoring systems for oil. For 2010 vehicles, 14 of 35 carmakers had oil-life monitoring systems, Edmunds says. These systems have sensors that monitor your driving and certain vehicle conditions, such as temperature in the drivetrain. Based on that information, the system uses an algorithm to estimate how dirty the oil is and alerts you when an oil change is needed. Typically, the warning gives you plenty of time to get around to scheduling an oil change. Edmunds.com, using oil tested by an independent firm, found oil-change warning lights went on about 2,000 miles early.

What if I drive very few miles? That's why recommendations often come with an interval for time as well as miles. It's a good idea to change oil at least annually, even if you don't hit the mileage interval, because moisture can build in the crankcase, making oil less effective, Reed said.

 

 

IS IT A PROBLEM IF I CHANGE OIL TOO OFTEN? It won't harm your vehicle, but America's oil-change addiction has many consequences. First, you'll spend more time and endure more hassle changing oil more often. And you'll spend more money on oil changes and whatever else the repair shop can talk you into.

There's an environmental impact too. The California Department of Resources Recycling and Recovery even sponsored a public education campaign about it. "Following the 3,000-mile myth generates millions of gallons of waste oil every year that can pollute California's natural resources," it says on its website. It says only 59 percent of used motor oil is properly recycled. The rest, with its heavy metal and toxic chemicals, often ends up in waterways.

Bottom line? Save time, money and Mother Earth by knowing your proper oil-change interval and, most likely, changing oil less often.

ULTIMATE ARBITER?

Don't trust the so-called experts or even your owner's manual about how often you should change your motor oil.

You can pay to have a sample of your oil tested. Like sending a blood sample to a lab, the results will tell you a lot about the fluid, including how many more miles you could have used it.

An example of a testing company, the one Edmunds.com used, is Blackstone Laboratories, blackstone-labs.com, of Fort Wayne, Ind. Its test costs $25. Another is Indianapolis-based Polaris Laboratories, polarislabs1.com, which charges $26.99, according to a customer service representative.

ABOUT THE WRITER:

Gregory Karp, the author of "Living Rich by Spending Smart," writes for the Chicago Tribune. Readers may send him e-mail at gkarp@tribune.com.

Read more: http://www.newsobserver.com/2011/02/27/1017582/spending-smart-change-oil-after.html#ixzz1FGpENaEr

Sunday, February 27, 2011

Who’s Best for Your Car, Dealer or Independent?

WHEN we moved back to the United States about 11 years ago, we bought a Saturn, which I faithfully took to the nearby dealer for every service checkup. Once it was out of warranty, I gradually shifted to an independent mechanic who was more convenient and seemed cheaper.

Then, about four years ago, we sold that car and bought a Mazda. This dealership was so far from our house that I never went there for the required checkups and relied instead on Jack, our local mechanic.

But, especially when the Mazda was under warranty, I had this nagging feeling that I was somehow in the wrong. Was my mechanic giving me the same kind of service as the dealer? Was he missing things? Was I doing my car a disservice by where I serviced it?

Everything seemed to be running fine, but then I would hear stories like the one from a friend who had taken her car to the local mechanic instead of the dealer and he put in the wrong kind of oil. It was a costly mistake. She now goes to the dealer for all servicing.

So I decided to see what I could find out. First, I turned to the National Institute for Automotive Service Excellence, which since 1972 has tested and certified repair and service professionals, including dealers and independent mechanics.

It turns out that I’m not alone in choosing not to go to my dealer, according to Tony Molla, a spokesman for the institute. Seventy percent of car owners go to the independents for what is known as “aftermarket” care while the cars are still under warranty.

That means they drive off the lot and rarely, if ever, return to the dealer.

So my first question is this: If something goes wrong when the car is under warranty, and all of us who abandoned our dealers have to return (tails between our legs) to the dealer, will our warranties be voided?

In most cases, no. The Magnuson-Moss Warranty Act of 1975 — which applies to all sorts of products, not just cars — ensures that except in rare instances, a dealer must honor the warranty.

You do, however, need to be sure that nothing is done to the car that expressly voids the warranty. Some warranties, for instance, may prohibit specific cosmetic changes.

And you want to make sure to keep all service records so that if there is a problem with the car and you need to return to the dealer, you can prove it got regularly serviced.

Most important of all, read your owner’s manual.

You should know when your car is still under warranty and what that warranty covers. Otherwise, if something goes wrong within three years after you bought your car — which is the average time a car is covered in full — and if your independent mechanic is unscrupulous or ignorant, you may end up paying a lot of money for something you would have gotten free at the dealer.

So how do you decide? Dealer or independent?

Not surprisingly, the answer to some extent depends on whom you ask.

“I’m a firm believer that you should return to the dealership,” said Robert Atwood, management instructor for the National Automobile Dealers Association. “Parts are installed by rigorously trained technicians. Nobody knows the car better than these technicians.”

Mr. Atwood acknowledged that dealers’ initial labor costs were often higher than independents because of steeper overhead, but he argued that the dealers’ greater expertise and state-of-the art equipment meant the repairs would go faster — and in the end cost less.

He also noted that car dealerships had access to daily bulletins sharing information about fixing vehicles.

AutoMD.com, which is owned by U.S. Auto Parts Network, an auto parts supplier, collected data last year from the Bureau of Transportation Statistics, the Federal Highway Administration and the Automotive Aftermarket Industry Association. Car owners who went to dealers for repairs spent an average of $1,209 a year versus $903 for those who used independents.

These included common repairs jobs like brake work, transmission repairs and window replacement.

But Brian Hafer, vice president of AutoMD, said car owners should not look just at the labor costs but at the bottom line. Especially in newer model cars needing complex repairs, dealers will sometimes have more sophisticated diagnostic equipment than independents.

Also, Mr. Molla said, even if you’ve been regularly going to your independent mechanic, if you’re nearing the end of your full-coverage warranty, you might want to go to the dealer to find out if anything is wrong. Then, it will be fixed free before your warranty expires.

But he says he doesn’t think car owners should “assume the mechanic won’t have the knowledge that the dealer has,” he said. “It’s possible the independent repair shop hasn’t invested in the necessary equipment, but not necessarily true.”

Customers, he said, should check if the repair shop has a blue seal of excellence — about 400,000 mechanics nationwide do. That means they’ve passed certain exams and have to be recertified periodically. Consumers can find mechanics that are blue seal-certified through the Automotive Service Excellence Web site, www.ase.com.

Vince Walsh’s shop, Andy and Terry Automotive Specialists in Valley Stream, N.Y., displays the blue seal. He acknowledged that as cars became increasingly computerized, the equipment to diagnose and repair them was also becoming more expensive.

“I spend an average of $15,000 to $20,000 a year on hardware and software,” Mr. Walsh said. “It constantly needs to be updated.”

Whether you choose a dealer or independent, there are ways to try to get the best deal possible. First of all, become informed. Call a few shops, including your dealer and other mechanics, to check prices.

Mr. Hafer suggests going to his or other Web sites to try to diagnose the problem and compare repair costs so you aren’t reduced, as many of us often are, to simply saying, “The car sounds funny.”

Also, don’t be afraid to negotiate.

Mr. Hafer said representatives from his company called 600 dealers and independents for a price quote for a specific repair. When they called back a few weeks later and told the repair shops that had found a place that offered a lower price, two-thirds of the shops discounted the cost by an average of 14 percent.

And realize that sometimes car-related items are just going to be expensive even when they seem as if they shouldn’t be.

We recently lost one of the two keys to our car. It turned out that we would have to pay $120 to get a key we could use to manually open the door and turn on the ignition — and we would have to wait two hours at the dealership for it. And it would be $80 more to get the remote programmed as well.

I thought this was outrageous. So I called around. Other locksmiths could make the key, but it would be no cheaper, because they have to purchase the same expensive software to program the key.

So here’s my tip to you: Make a third key when you first buy the car. That’s because, for security reasons, it’s generally easier and cheaper to make a copy when you have the two originals.

Fortunately, we lucked out this time. Once the snow started melting, we found the key right where one of us — I won’t say who — had dropped it near the car. And it worked fine.

Saturday, February 26, 2011

Right to Repair Divides City's Auto Industry

A follow up on a follow up from Car Repair Salinas

Independent garage owners differ on bill's potential impact.

By Dan Baer  Feb. 24,2011

Found on peabody.patch.com

 

While part manufacturers and legislators continue to offer staunch support for the Massachusetts Right to Repair Bill, painting the issue as a war between independent shops and large dealerships, local independents are split on the issue and some fear that the bill could leave small garages worse off than before.

The bill, sponsored by state Rep. Garrett Bradley and state Sen. John Hart, has been re-filed for the 2011-2012 legislative session. The legislation attempts to protect “motor vehicle owners and small businesses in repairing motor vehicles," who up until a few years ago were unable to access repair codes and computer information from manufacturers, forcing car owners to have repairs done exclusively at dealerships.

The driving force behind the measure is the Right to Repair Coalition, a collection of 33 special-interest groups which include AAA, Massachusetts Independent Auto, and the Massachusetts Locksmith Association. The measure passed unanimously in the Massachusetts Senate last year before stalling in the House of Representatives and never being voted upon before the 2010-2011 legislative session ended.

Right to Repair is popular with many independent garages that feel they don’t have the ability to access necessary repair information vital to car repairs, specifically on newer models, but least one local owner says the information is there and it is reasonably priced, garages and consumers just need to be educated on where to find it.

"I feel that we already have a right to repair," said Diane Larson, owner and manager of John Larson's Auto Service on Lynn Street. "What we lack is information and proper training, tooling, education and information access for shop owners and technicians."

A small, independent shop, Larson says her service technicians have access to all of the information they need to fix just about any vehicle from their own shop from simply purchasing tools from the manufacturer and a subscription to a Web site that provides appropriate service codes. She says the movement for Right to Repair has unfairly been tied to small repair shops, pitting them against dealers, when in reality it is the independent parts manufacturers who want access to car manufacturer information so they can make what is essentially replicated parts.

"Passing this bill doesn't help anyone, except for the parts manufacturers," she said. And what it has done is divided the industry. That is a shame."

As it stands today, John Larson's has the ability to repair any car, something Diane Larson says is available to every repair shop at a cost.

"There are two different scan tools, there is the aftermarket tool and there is the OE (original equipment) manufacturer's tool," she said. "Most shops have the aftermarket tool which takes all of the information and condenses it in to one tool. The problem with that is there is so much information that it can't all be in there, so it doesn't have everything."

The OE scan tool is more useful to shops as it is unique to a specific manufacturer, and therefore has all of the codes the shop would need to repair any problem. The tool itself, which connects to the car and a laptop computer, is fairly inexpensive, around $1,500 depending on the manufacturer, and requires a yearly subscription to a database of online codes. 

Larson's uses the National Automotive Service Task Force website to subscribe to codes. Other available sites include Mitchell and All Data.

Larson says her shop has purchased tools and subscriptions for the manufacturers they service the most, including Toyota which makes up for over half of their business, and also has the ability to purchase a one, two or three day subscription online for other manufacturers if needed.

"The information is there," says Larson. "But the shops have to buy the tool, pay for the information and train their technicians. The Toyota guys (at the dealership) don't have anything my guys don't have that they need to fix the cars."

In a press release, the Right to Repair Coalition said that drivers with something as trivial as a “check engine light” on a car out of warranty are “told that the vehicle had to be taken to a new car dealership to simply turn the light off after repairs were made.”

Larson somewhat opposes this notion, pointing out that three or four years ago that was an issue, but today all of the information is available to shops if they are willing to pay for it and train their staff.

"A few years ago we were not getting the information we needed, yes," she said, pointing out that Toyota initially refused to sell her the OE manufacturer scan tool in 2008 because she was not a dealer. "But the ASA (Automotive Service Association) and other organizations have really been working hard with the OE's and the information is now available if we need it.

"I think that the OE's want us to fix the cars. They want their customers to be happy. I think if they are forced in to (Right of Repair) they are going to have their backs up and they are going to raise the cost of the information. Right now it is reasonably priced for everyone."

While Larson  fears the bill will raise the cost of information for garages, other shop owners in the city say it is necessary to ensure that the information will always be available.

"If it is not instated then we essentially have the fox guarding the hen house. I think they will stop offering the information," said Larry Rubenstein, owner of Route 1 Auto Service. "If the information is embargoed then you are going to have a monopoly with the dealerships. All it is going to do is raise the price of repairing cars."

Rubenstein uses a similar system as Larson when it comes to purchasing subscriptions and tools to gain access to codes. He says the information is not always accurate and there is still a worry over 'black market parts' which he says surface when proper information is unavailable.

"The info (online) is entered manually or scanned, they get it from the manufacturers and occasionally there are mistakes and errors that are there," he said. "What it comes down to is the information cannot be embargoed. Any time you do that there is nothing good that can come of it."

Rubenstein said passing the bill would also require manufacturers to make information about newer models available sooner and would help complete the vast library of codes that often have technicians scrambling. 

Since the beginning, dealerships have been opposed to the bill citing an influx of aftermarket parts hitting the market as well as job loss issues due to a loss of service business. 

In an interview with Tewksburry Patch, Group 1 Automotive Director of Government Relations Marvin Marcell, who represents the owners of Ira Toyota in Danvers,  said the passage of the Right to Repair legislation would be “disastrous” to the dealerships. He believes that the bill would allow competitors to have access to valuable intellectual property owned by the car manufacturers. This would, in effect, flood the industry with after-market parts.

“That would be a devastating blow to a major segment of their business,” he said in reference to the parts and service dealings of the dealerships.

Marcell spoke of the websites that make codes available and says manufacturers have made an effort to educate other garages about them.

“All of the people in the industry know of it and know of its usefulness,” Marcell said. “In my experience, 95 percent or better of the time, there is no problem. People can get the access they want.”

Marcell believes that the complaints that groups such as the Right to Repair Coalition have against dealerships are a “red herring” because repair problems are often user related. Repair shops also often run into problems with “knock-off” parts and scan tools, according to Marcell.

Larson does not agree with the notion that "everyone" in the industry knows about the Web sites. She said the focus should be on educating and training independent owners and their staff about what is available, as well as notifying consumers that they do not have to go to a dealership, instead of trying to push what she feels is an unnecessary bill through the legislature.

She says that many shops do think they have to send a customer to a dealership simply because they do not know or do not have the training to use the scan tools.

"They need to take all of this money they are putting in to this bill and put it toward educational training," she said. "If they put just a fraction of this money toward that... The information is out there. People just need to know that it is available."

She added that she believes hers and other shops are superior to dealerships not because of pricing, but because of the level of quality and personalizes service that independent shops provide. Her fear is that the rift the bill is creating in the industry will have the opposite effect and raise the cost of the information and therefore the repair.

"There is a great market for the independent shop," she said. "I just don't want to see us go the way of the neighborhood drug store."

Rubenstein agrees, but says Right to Repair is a key part of saving the independent shop from the strong hand of dealers and manufacturers.

"The government did a real job on us with Cash for Clunkers," he said, referring to the trade in program offered by the government two years ago. "We lost a lot of the older cars that we would normally work on. I see (Right to Repair) as another step."